60 Day Returns Policy

60 Day No Questions Asked Returns Policy. If You Do Not Like Our Product. No Problem. Just Send It Back To Us Within 60 Days Of the Purchase Date For a Full Refund.
Procedure:
  1. Inform our customer service of your intention
  2. Provide your order number: eg;  {#1234}
  3. State the reason for the return
  4. Mail the product to the address below 
  5. rocabi does not provide pre-paid return labels
  6. After you have a delivery confirmation, then share the TRACKING Number together with your ORDER NUMBER with customer service
  7. Your Refund Will Be Processed
Return Address:
Rocabi LLC
C/O M&M Quality Solutions
10960 N Congress Ave
Kansas City, MO 64153

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received. You may remove it from its packaging, inspect the quality and try it out. The sensation is immediate. However, we do not accept returns on items that have obvious extensive use. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rocabi.com.

Sale items (if applicable)
We accept returns on all items.

Giveaways

Giveaway items cannot be exchanged or refunded for the purchase value. 


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

Rocabi LLC
C/O M&M Quality Solutions
10960 N Congress Ave
Kansas City, MO 64153

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Restocking Fee

There is no restocking fee.